To change or cancel a van booking with Turbofleet, contact the depot directly, by phone on 1300 410 510 or by email, and do it as early as you can. Give your booking reference and say what you need, whether that is a new date, a different vehicle, or cancelling altogether. Early notice is what matters most, because the amount of notice you give decides how your payment and refundable bond are handled under the hire terms. Small changes, like a pickup time or an added driver, are usually quick and free. A cancellation close to the pickup day may attract a fee, while cancelling well ahead normally means a full refund of anything paid. If your plans are still uncertain, it is better to book and adjust later than to leave it, since a booking is easy to move.
The quickest way to make a change
The fastest route is straight to the depot that holds your booking. Have your booking reference ready, which is on the confirmation you were sent, along with the name the booking is under. Then tell the team exactly what you want to change. Doing it by phone on 1300 410 510 usually gets an answer on the spot, since staff can see live vehicle availability and confirm the new arrangement while you are on the line. Email works too and gives you a written record, which is handy for a change you want in writing, though it is slower. Either way, get in touch as soon as you know your plans have shifted, rather than waiting until the pickup day, when there is less room to move things around.
How to change a booking
Most changes to a van booking are straightforward, and the type of change decides how easy it is:
- Changing the date or time is the most common. Give the depot your new date, and they will confirm whether a van is free then. Popular days, like weekends and the end of the month, book out, so the earlier you ask, the better the chance of getting the slot you want.
- Changing the vehicle, say from a standard van to a larger one or to a ute, depends on availability and may change the rate. The team will tell you the difference before you commit.
- Changing the pickup or drop-off, the location or the return time, is usually simple to adjust as long as the depot can fit it.
- Adding a driver or updating driver details is quick, and worth doing before pickup so the extra driver is covered.
None of these needs you to cancel and rebook. It is almost always easier to amend the booking you already have, so ask about a change first rather than starting over.
How to cancel a booking
If you need to cancel rather than change, the same rule applies: tell the depot as early as you can. Contact them with your booking reference and let them know you want to cancel. The key thing that shapes the outcome is how much notice you give. Cancel well ahead of the pickup day and any deposit or payment is normally refunded in full. Cancel at short notice, close to the pickup, and a cancellation fee may apply, because the van has been held for you and turned away from other customers. This is standard across vehicle hire, so it is worth checking the notice period on your booking confirmation, which sets out exactly how far ahead you need to cancel to avoid a charge. When in doubt, ask the team what applies to your booking before you cancel.
What happens to your payment and bond
There are two separate amounts to keep clear. The first is any deposit or hire payment you made when booking. If you cancel with enough notice, this is refunded, and if you cancel late it may be reduced by a cancellation fee. The second is the refundable bond, the security amount held against the van. On a cancelled booking, the bond is released back to you, since you never took the vehicle. If you have already paid in full and then change to a cheaper vehicle or a shorter hire, the difference is refunded to your original payment method. Refunds usually take a few business days to appear, depending on your bank. If you are unsure what you will get back, ask the depot to confirm the figures when you make the change, so there are no surprises.
Giving as much notice as possible
The single best thing you can do is give early notice, because it protects your money and gives you the most options. Change or cancel well ahead and you avoid any late fee, keep a full refund on the table, and give the depot time to offer you an alternative date or vehicle rather than a flat cancellation. Leave it to the last day and your choices narrow, both on what the depot can rearrange and on what you get back. So the moment you know your plans have changed, whether the move has slipped a week or you no longer need the van at all, get in touch. A booking is not locked in stone, and the team would far rather move it than have you not turn up.
Changing a booking online or by phone
How you make the change can depend on how you booked. A phone call to 1300 410 510 is the surest way, since you get an immediate answer and the change is confirmed there and then. If you made a reservation online, you may be able to request a change or cancellation the same way, though for anything close to the pickup day it is safest to phone so you know it has been actioned in time. Whichever way you get in touch, always ask for confirmation of the change, ideally in writing by email, so you have a record of the new date, vehicle, or the cancellation and any refund agreed. That written confirmation is your proof if anything is queried later.
If you need to rebook
Cancelling does not mean you have lost your spot for good. If your plans firm up again, you can make a fresh van hire booking for the new date whenever you are ready, subject to availability on the day you want. If you already know the new date when you call, it is usually better to change the existing booking to that date rather than cancel outright, since that keeps your arrangement in place and avoids any cancellation fee. So before you cancel, it is worth asking yourself whether you actually need to cancel or simply move the date, because moving it is almost always the easier and cheaper option.
Frequently asked questions
How do you change or cancel a van booking with Turbofleet?
Contact the depot as early as you can, by phone on 1300 410 510 or by email, with your booking reference. Tell them what you need to change or that you want to cancel, and they will confirm the new arrangement and anything owed or refunded.
Is there a fee to cancel a van hire booking?
It depends on notice. Cancelling well ahead of the pickup day is normally free with a full refund, while cancelling close to the pickup may attract a cancellation fee, since the van was held for you. Check the notice period on your booking confirmation.
Can you change the date of a van booking?
Yes. Contact the depot with your new date and they will confirm whether a van is available then. Weekends and end of month book out early, so ask as soon as you can to secure the day you want.
Do you get your bond back if you cancel?
Yes. The refundable bond is the security held against the van, and it is released back to you on a cancelled booking, since you never collected the vehicle. Any deposit or payment is refunded separately, subject to the notice given.
